Privacy Policy — Lakay Connect

Last Updated: July 22nd 2026

Lakay Connect, operated by Lakay Innovations LLC (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you place an order or contact us, we may collect:

• Contact information: name, email address, and phone number (if provided)
• Order details: destination, plan selected, travel date, device type
• Payment information: processed securely by our third-party payment processor (Stripe). We do not directly store your full credit card number on our systems.
• Communications: any messages you send us for support or inquiries

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your eSIM order
• Deliver your eSIM QR code and installation instructions
• Provide customer support
• Communicate with you about your order (confirmations, delivery updates)
• Improve our website and services
• With your consent, send occasional updates about new plans or promotions (you can opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share limited information as necessary to:

• Fulfill your order: we purchase the applicable eSIM plan from our third-party eSIM Providers (Airalo) on your behalf. This may involve sharing minimal order details (e.g., destination, plan type) necessary to complete the purchase. Your payment information is not shared with these Providers, as payment is processed directly through our own payment processor.
• Process payments: through our payment processor (Stripe), which has its own privacy and security practices.
• Comply with the law: if required by law, regulation, or valid legal process.

4. Data Retention

We retain your order and contact information for as long as necessary to fulfill orders, provide support, and comply with our legal and tax obligations, after which it may be securely deleted or anonymized.

5. Data Security

We take reasonable measures to protect your personal information, including relying on secure, PCI-compliant third-party payment processing (Stripe) so that sensitive payment data is never stored directly on our servers. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Choices & Rights

You may:

• Request a copy of the personal information we hold about you
• Request correction or deletion of your personal information, subject to our legitimate business and legal recordkeeping needs
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly

To exercise any of these rights, contact us at Info@lakayinnovations.com

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to understand site usage and improve user experience. You can control cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy can be directed to Info@lakayinnovations.com